Thursday, 19 May 2022.

Leading the way: Barratt Kent record 13th year as a 5-star housebuilder

11 May, 2022

Barratt Kent, who is one of the housebuilders building the Aylesham Village development on Dorman Avenue North in Aylesham, has received the maximum 5-star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey for the 13th year running.

The number of stars awarded is based on customer responses to the question: “Would you recommend your builder to a friend?”. An overwhelming 90% of Barratt Homes customers said they would recommend the housebuilder to a friend. To achieve this rating for 13 years is a record that is unmatched by any other major national housebuilder.

Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “To achieve a five-star rating, and to have over 90% of Barratt customers feel they could recommend them to a friend, demonstrates the commitment of the company to its customers, and is an unmatched achievement.”

To celebrate this latest five-star award, Barratt Developments, of which Barratt Kent is a part, is donating £100,000 to Starlight, a UK charity who focuses on helping children and young people with severe illnesses to ease their struggles and distract them through a range of story boxes, pantomimes, gaming packages, and numerous other playtime activities, both in and out of hospital.

The HBF New Homes Survey is one of the largest surveys of its type in the country and is completed by nearly 50,000 people who have recently bought a new build home. The star rating system was developed to showcase which housebuilders have the most satisfied customers.